Upscape Support

Answers to common questions, and a direct line if you need a hand.

Frequently Asked Questions

Upscape says a model is “Not installed.” What should I do?

Reinstall the app. Models are bundled with Upscape and should appear automatically after installation.
Why is export slow or failing on a large image?

Try a lower output scale. Very large images are capped to help manage memory during processing and export.
Which model should I use?

See the in-app model picker for guidance. It recommends models for portraits, illustrations, architecture, and general photos.
Are my images uploaded when I use Upscape?

No. Upscape processes images locally on your Mac; your images are not uploaded to us.
What should I include when reporting a problem?

Include your macOS version, Mac model, the model and output scale you used, and the steps that led to the issue.

Send us a message using the form below. We respond to all support emails within 2 business days.